Privacy and Cookies Policy

Privacy and Cookies Policy 

https://lioxxau-com.myshopify.com/ 

LioXXau cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. 

This Privacy Policy regulates the treatment of users’ personal data (hereinafter referred to as “User” or “Users”) collected, in connection with the use of the website with the address www.lioxxau.com  (hereinafter “Site”), by LioXXau (hereinafter referred to as “Store”) and reflects the institutional concerns of the Store in terms of privacy and treatment of Users’ personal data. 

We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. 

LioXXau is a Products Online Store. 
 
Webshop software: 
Our webshop is developed with software from Shopify. Personal data that you make available to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card information. Shopify uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group in order to further improve the service. Shopify takes into account the applicable statutory retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States. 

Web hosting: 
We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. MijnDomein has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. MijnDomein is obliged to maintain confidentiality on the basis of the agreement. 
  
This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible.MijnDomein does not have access to our mailbox and we treat all our e-mail traffic confidentially. 

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” 

 

How do we use your information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

• Communicate with you. 
• Screen our orders for potential risk or fraud. 
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
• Analyse and/or improve the quality and quantity of information about our products, (customer) services and website. 
• Answer questions asked through, for example, the website. 
• Allow you to connect with our social media accounts. 

 
Payment processors 
To handle the payments in our webshop, we use mollie's platform. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context.All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than is permitted by law. 

 
Shipping and logistics 
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.. 

 
Purpose of data processing 

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation. 
 

Cooperation in tax and criminal investigations 

In some cases, LioXXau may be obliged to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are obliged to share your data, but we will oppose this within the possibilities offered by law. 
 

Retention periods 
We shall not retain your personal data for a period exceeding five years, unless applicable law requires otherwise. This does not consider (anonymous) information in relation to statistic purposes 

 
Your rights 

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

 
Cookies 

Like most websites, for these to work correctly, we occasionally install small files called cookies or connection testimonials on your computer. 

 

What are they? 

Cookies are small information files that are stored on your computer or mobile device through the browser. These files allow the Site to “remember” your actions and preferences for a certain period of time, namely the username, the chosen language, the size of the characters and other display settings.  

What are they for? 

The cookie identifies your browser on the server, enabling the storage of information on your device. This technology serves different purposes, such as helping to determine the usefulness, interest and the number of uses of our Site, allowing the user to navigate more quickly and efficiently, eliminating the need to repeatedly enter the same information. Most browser programs are set to accept cookies, although it is possible to configure the browser to refuse all cookies (see below), or to indicate when a cookie is being sent. When you browse the Site and the cookie is accepted, on a next visit to the Site, our Internet server will recognize your computer or mobile device. In this way, when you browse the pages of a website or application or return to a website or application that you have already visited, and in relation to which you have given your consent to the use of cookies, you do not, in principle, have to re-indicate your preferences or insert data that you had previously provided. 

Cookies we use: 

Help remember and process the items in the shopping cart. 

Understand and save user's preferences for future visits. 

Keep track of advertisements. 

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. 

Google Analytics 
We use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Third-party disclosure 

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. 

 
Third-party links 

Occasionally, at our discretion, we may include or offer third-party products or services on our website. This could be necessary or useful to process credit cards and payments, for shipping and deliveries purposes, to manage our data, to distribute emails, for research and analysis purposes, to manage our brand and for product promotions as well as administering certain services and features. 

 

Third-party pages 

Through our Site, we may, eventually, provide links to third party websites, which are subject to independent Privacy Policies. Please note that this Privacy Policy does not apply to such websites and the Store is not responsible for the collection of your information by said third parties through the respective websites. If you have doubts regarding the processing of data from these third party websites, you should consult their privacy policies. 

 

COPPA (Children Online Privacy Protection Act) 

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Questions? 

If there are any questions regarding this privacy policy, or if you would like to make a complaint please contact us using the information below: 
     
Contact 

LioXXau 
Douglaslaan 53  

2497CS Den Haag Nederland  

Info@lioxxau.com 
Contact person for privacy matters: Megan Spork